Core Requirements:
3-5 years
Bilingual Spanish/English
Availability for working on weekends, holidays, evenings as needed.
Certifications: ITIL 4, Scrum Master or Scrum Product Owner
Technical experience required: ability to run intermediate to complex queries, knowledge of DevOps, Continuous Delivery Applications (such as Jenkins Pipeline), Jira, Confluence.
Payments experience: Awareness of end to end payments workflow, including accounting, GL, debits, credits.
Ability to work successfully in a highly regulated industry.
Attend project meetings to gather all the information about forecasted changes.
Provide training to your team members how to create and properly document changes.
Guidance on the Change Management process to avoid back and forth in change submissions.
Coordinate escalations with the technical execution team to expedite time response.
Review with other CIOs the schedule for changes to PRO to avoid collisions and prioritize just in case (for this I’ll require allocated resources for the rest of CIOs).
Leading the change management activities within a structured process framework.
Evaluating the change impact and organizational readiness to limit potential risk.
Managing the change portfolio, which allows the organization to prepare for and successfully adopt the change.
Authorize minor change requests and coordinate with the Change Advisory Board for changes presenting higher risk.
Conduct post-implementation reviews to assess the decisions and performance related to the change request.
Excellent written and verbal communication skills
Excellent analytical skills
Structured thinking
Experience in coordinating cross-functional work teams up to task completion